Customer Service – SonyoFashion
Welcome to the SonyoFashion Customer Service Center. We are committed to providing you with the best shopping experience and support.
How Can We Help You?
Our customer support team is available to assist you with:
- Order Tracking
- Product Information
- Returns & Exchanges
- Refund Requests
- Payment Issues
- Shipping & Delivery Questions
- Account Assistance
- General Inquiries
Contact Information
Customer
Business Hours
- Saturday – Thursday: 10:00 AM – 8:00 PM
- Friday: 3:00 PM – 8:00 PM
Frequently Asked Questions (FAQ)
How can I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout.
How long does delivery take?
Delivery usually takes:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery times may vary depending on location and courier services.
Can I exchange a product?
Yes. Products may be exchanged according to our Return & Exchange Policy.
How do I track my order?
After your order is confirmed and shipped, tracking information will be provided via phone, email, or SMS.
What payment methods do you accept?
We may accept:
- Cash on Delivery (COD)
- bKash
- Nagad
- Rocket
- Debit/Credit Cards
- Online Payment Gateways
Returns & Exchanges
If you receive a damaged, defective, or incorrect product, please contact us within the specified return period.
For detailed information, please review our Refund & Returns Policy.
Feedback & Complaints
Your feedback helps us improve our services. If you have any complaints, suggestions, or concerns, please contact us through our support channels.
We aim to respond to all customer inquiries as quickly as possible.
Our Commitment
At SonyoFashion, customer satisfaction is our top priority. We strive to provide quality products, reliable service, and prompt support for every customer.
Thank you for choosing SonyoFashion. We are always here to help! ❤️
