Refund & Returns Policy – SonyoFashion

Last Updated: June 2026

At SonyoFashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange according to the following policy.

Return Eligibility

Products can be returned or exchanged if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving the product.
  • The item is unused, unwashed, and in its original condition.
  • Original tags, packaging, and accessories are included.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Products damaged due to customer misuse.
  • Clearance, sale, or promotional items (unless damaged or defective).

Return Process

To request a return or exchange:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order number and clear photos of the product (if damaged or incorrect).
  3. Our team will review your request and provide return instructions.
  4. Once approved, return the product to the designated address.

Refund Policy

Refunds are available in the following situations:

  • The ordered product is unavailable.
  • A damaged or incorrect item was delivered and replacement is not possible.
  • The return request is approved according to this policy.

Refunds will be processed within 7–14 business days after receiving and inspecting the returned item.

Exchange Policy

We offer exchanges for:

  • Wrong size received
  • Wrong product delivered
  • Damaged or defective products

Exchange requests must be submitted within 7 days of receiving the product.

Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged product), SonyoFashion will cover the return shipping cost.
  • For other approved returns or exchanges, the customer may be responsible for shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.